Frequently asked questions

No. Rosie lives in WhatsApp, SMS, and email. You already have everything you need.

Text "hi" to Rosie's number or send her a WhatsApp message. That's it — she'll walk you through the rest. You can also forward an email to her to get started.

No. Once you're set up, just ask Rosie to invite your partner. She'll text them a link, and you'll share the same family memory and calendar.

Rosie is free during our early launch. We'll give you plenty of notice before that changes. Standard SMS rates from your carrier may apply.

You can invite any adult family member or caregiver (18+) to your family. Caregivers can see schedules but not edit memory. Rosie isn't built for direct use by kids under 13 — parents are the ones who message Rosie about their kids' schedules.

She uses it to help your family and only your family. We don't sell it, share it with advertisers, or train AI models on it. Full details are in our Privacy Policy.

No. She only sees messages you explicitly forward to her — either to rosie@rosiefamilyassistant.com or to your family's custom alias. She has no connection to your actual inbox.

On secure servers in the US. Conversations and saved items are stored encrypted in transit and at rest.

Yes. Ask Rosie to delete your account or email us. We remove everything associated with your family, including calendar events she created.

Yes — just ask her: "what do you remember about our family?" or "what do you know about Emma?"

Real AI. She runs on Google Gemini and can understand photos, schedules, handwriting, and free-form requests. There are no menus — you talk to her like a person.

Sometimes. She's a language model, not a human assistant. If she misreads a date or a name, correct her — she'll fix it and remember the correction.

If it's something that seems broken rather than a one-off mistake, just tell her "report a bug" and she'll log it straight to the developer so we can fix it.

Yes. Anything you tell her — routines, allergies, teacher names, preferences — gets stored as family memory and used on future requests.

We have guardrails that block her from claiming she did something when she didn't (e.g., she can't say "I added it to your calendar" if the calendar write failed). She can still guess wrong about facts — treat her like a smart assistant, not a source of truth. If you catch her making something up, ask her to report a bug.

Each family gets its own Google Calendar that Rosie manages. You can share it with anyone, subscribe to it from Apple Calendar, Outlook, or Google Calendar, and everyone in your family sees the same thing.

Yes. Paste any webcal/iCal URL and Rosie will subscribe. TeamSnap, school district calendars, league schedules — all work.

Yes. Connect your Skylight and Rosie can add events, chores, and lists to it.

Only if you connect it. Once connected, she can check your personal calendar (read-only) to answer "am I free Tuesday?" kinds of questions. She never writes to it.

You can subscribe to your family's Rosie calendar from iCloud (it's a standard webcal feed), but Rosie can't read private iCloud calendars directly.

Think of her as a human family assistant — she uses whatever channels you'd use with one: text message, WhatsApp, email, and (coming soon) voice calls. You pick whichever is most natural, and you can mix them any time. She responds on whatever channel you messaged her on.

Whichever you already use. WhatsApp is better for photos and longer messages; SMS is fine for quick check-ins. You can switch any time.

Yes. rosie@rosiefamilyassistant.com works, and you can ask her to set up a custom family alias (e.g. smith@rosiefamilyassistant.com) that auto-routes to your family.

Voice calling is rolling out — ask her and she'll let you know if it's available for your family yet.

Reply STOP to any SMS and she'll stop immediately. Reply START to re-enable. For WhatsApp, just tell her "stop texting me" or mute the chat.

Standard rates from your carrier may apply. WhatsApp is free over Wi-Fi/data.

Tell Rosie — "I didn't get my morning check-in." She'll look into what went wrong and either fix it or log a bug. You can also ask her to change the time it sends.

Tell her which event and what the correct date is — "move Max's soccer practice from Tuesday to Thursday." She'll fix the calendar entry.

Your email probably isn't linked to your family yet. Reply to her text with the email address you want to add, and she'll link it.

Ask Rosie to reconnect it. If that doesn't work, just say "report a bug" and describe what's happening — we'll look into it.

Just tell Rosie — "I want to report a bug: [what happened]." It gets logged for our team to review.

Please do. Text Rosie your idea and she'll pass it along.

Email support@ghplabs.ai and a real person will respond. (Yes, really.)